Customer Service Policies

    Our Refund Policy

If you aren’t happy, then we’re not happy!
Skin Free Rx Skincare products are made to high standards, but things happen, right?

If for some reason you aren’t happy with your order, please email us with 7 days of purchase. If something is wrong with the product, we may ask you to return it, so we can take a look.

We will refund your money or give you a credit to purchase something else. No worries!
Please call us before you purchase to avoid any inconvenience.

Our Privacy Policy

    We will NEVER ever ever share your email, address, credit card, or personal information with anybody!!! Only authorized employees of Skin Free Rx Skincare will have access to your personal information and that is on a Need-to-Know basis.

    We DO NOT store your Credit Card information on our website or on our shopping cart data. When your card is charged, your information is used at that time only.
    We may need to request your card info to process refunds because we will not have access to your card info.

    Our Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

Our Shopping Cart collects payment at the time your order is placed. Your order will be shipped to you as quickly as possible. The general time frame for shipments is 24-72 hours as we receive your order.

We will gladly provided you with Shipping and Tracking information upon request.

We process shipments weighing less than 3 pounds through the US Postal Service. Orders of 3 pounds or more are processed through UPS.

Your refund period begins when you receive your purchase.

Should your order not arrive within 2 weeks of purchase, please contact us immediately. If our records show that your order has been lost in shipping, we will replace it.

Disclaimer

Our products have been used by clients with sensitive skin for over 7 years. Clients who have questions about possible allergens or other sensitivity issues are asked to call us at 1-888-450-2459 or 434-263-4119 to discuss questions prior to purchasing.

All ingredients are listed in full on our site. Clients should carefully read these ingredients to determine if they may have any possible allergies before purchasing.

Clients who use our products do so of their own free will and shall hold Skin Free Rx Skincare harmless of any possible reaction or injury assumed to have occurred as the result of using the products sold on this website.

All products purchased on this website must be used as directed for the sole purpose described for that product.

Payment
We accept most major Credit/Debit Cards, including VISA, Mastercard, Discover, and American Express. You may also offer payment through Paypal.

Cancellation Policy
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing.

Availability
Unless otherwise stated, the services featured on this website are only available within the United States.

Republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United States and other countries. The brand names and specific services of this Company featured on this web site are trade marked.